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Brand equity refers to the compounding value of your brand as it builds over time. Value can be measured in a number of ways, including a monetary value associated with the brand if a company wants to sell or lease the brand name. Another way of measurement is the premium customers are willing to pay to have your brand as opposed to one that does not have the brand strength you have. Brand extensions are still another measurement.
Brand equity is built when customers have positive experiences with your brand – and not just your products, but the services associated with them. You’ve built an expectation associated with your brand and you need to maintain or exceed that.
Protecting your brand involves many tactics, including maintaining consistency in your product quality and in your services, and in reinforcing the customer’s decision to buy your brand by means of follow up and ongoing dialogue. Today’s e-based world makes this very viable and it should be part of your b2b branding process.
In today’s world of social media, protecting your brand also calls for careful monitoring: paying attention daily to what people are saying about your brand, and reacting immediately.
So, building brand equity in the business-to-business space is similar to that in consumer marketing. Spend some time studying certain consumer brands to see how the best ones integrate a sound branding strategy into all aspects of their business. There aren’t many similarities between consumer an b-to-b marketing, but branding is one. Remember that the b2b branding process needs to be integrated into all aspects of your business.
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